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Frequently asked questions

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  • Where should I start?

    Start with a search for a company - it's free! See the search bar? Just type in the name of a company and you will get results immediately.

    Then check out the products we offer. Click on the preview button right below the product icon to see what you get.

    Do you like what you see? Get more and save money. Go and check out our subscription plans to learn more.

  • Why should I register?

    Create an account and you will get instant access to your personal bookshelf which stores all your ordered reports in one place, ready to be viewed, reviewed and updated with the latest changes at any time after ordering.

    Create an account and join the group of professionals whom we inform first hand about kompany's deals and special offers.

    Create an account and manage your username, password and payment method and view all your order transactions in your statement.

  • I cannot log in.

    Has your account been activated? Check for the email we sent you for activation.

    Usernames and passwords are case sensitive - if necessary turn off caps lock. Don't use any empty spaces before or in your username and password.

    Check your browser - we are supporting Internet Explorer 8+, Firefox, Chrome, Opera and Safari. Before trying again, clear your cache in the browser.

    Your browser must be set to accept cookies.

    JavaScript must be enabled in your browser.

    Have you forgotten your password? No problem. Click on the button Forgot Password and follow the instructions.

  • How do I reset my user ID or password?

    Log in first, then click on your username and go to My Account.

    In the section, Username and Password, you can change either.

  • How do I find a company?

    Just enter the name or a part of it in the big search bar. Don't use wildcards such as *.

    As you type, suggested results are shown in the drop-down menu.

    If the company you are looking for is not in the drop-down, click on the 'Search' button. A list of search results will open. To see all results, use the bar on the right to scroll down.

How to search

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  • How do I find a company?

    Just enter the name or a part of it in the big search bar. Don't use wildcards such as *.

    As you type, suggested results are shown in the drop-down menu.

    If the company you are looking for is not in the drop-down, click on the 'Search' button. A list of search results will open. To see all results, use the bar on the right to scroll down.

  • Why can't I find the company I'm looking for?

    Check the spelling.

    Leave out parts such as ltd, search by part of the name rather than with the full name.

    You can also search by the company's registraton number.

    Instead of searching by brand or trade names, use the real name. You can usually find the name of a company in the masthead or imprint on their website.

  • I still can't find the company - what can I do?

    Maybe the company you are looking for is a sole trader who does not have to register, or the company is still in set up and not yet registered.

    We are directly connected to official data providers such as Companies House in the UK. However, there can never be a guarantee to find every company in their databases.

    If you still need a credit assessment, we will be happy to put you in contact with one of our providers to carry out a fresh investigation. Just send an email to our Customer Service Team

  • I'm not sure if the company in the search result is the one I'm looking for - how can I check?

    Click on the company's name - it's free

    You are taken to the Company Details page. Now the full address and other details of the company are displayed. Check with the information you already have, for example from the company's website or any legal documentation. The company registration number is usually a unique number to identify a company.

All about reports

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  • What do the different coloured icons mean?

    These icons stand for the reports we offer on the company shown in the search results, for example the green icon with a white 'k' indicates that you can get a 3 in 1 kReport on this company.

  • Where do I find report samples?

    When on the company details page, just click on the 'Preview Sample' link.

  • How can I buy a report?

    Just click on the icon of the report you'd like to buy. This does not trigger any payment transaction. Your choice is sent to your shopping cart.

    To order, go to your shopping cart, where your basket of reports are stored. Just click on the amber coloured button which takes you to the payment page and enter your credit card details. Only when you click on Pay or Subscribe will payment be taken.

    Have you checked out our subscription schemes? They bring a number of benefits such as free kReports, give you free access to services such as the bookshelf and help you save up to 20% OFF your orders.

  • How do I get my report?

    On the Company Details page, just click on the tab 'kReport' and your report is displayed.

    Alternatively, go to your bookshelf and click on the icon bearing the company's name. The kReport is displayed in PDF format. You can now store or print the report of your choice. Please bear in mind the rules for using the report as laid out in our General Terms and Conditions.

  • I need a report I bought some time ago - how can I get a copy?

    Your report never gets lost because it is kept in your bookshelf. So even if you come back later, just log in and take a look in your bookshelf.

    If you don't have a log in yet, register here.

    If you still can't find your report, send us an e-mail.

Billing & Payment

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  • I received an invoice, but no report - where is it?

    When you buy a report, it is stored in your bookshelf so it cannot get lost. Just log in and go to your bookshelf.

    If you don't have a log in yet, register here.

    If you still can't find your report, send an email to our Customer Service team.

  • I received an invoice for a report I never ordered - how can I get a refund?

    Have you looked in your bookshelf? You should find all your ordered reports there. Just log in and check.

    If you don't have a log in yet, register here.

    Please check your email for a confirmation of your log in details. You should be the only one to use your username and password and as laid out in our General Terms and Conditions, you should keep both safe and secret.

    If you are sure you have not ordered the report we billed you for, please forward the original invoice mail to our Customer Service team.

  • I never received an invoice, but have been sent a dunning email. How can I avoid dunning fees?

    Please check your email inbox for the original invoice mail. Alternatively, you can handle your orders and invoices in 'My Account' in the section 'Statement' - just log in to get there.

    If you feel that we have incorrectly charged you dunning fees, just send an email to our Customer Service team.

  • How do I get a copy of my invoice/usage statement?

    Log in and go to 'My Account'. Under the section 'Statement' you can find all the information relating to your invoices and orders.

    There is also a button "Send again' - just click to get a copy of your statement.

  • Do I need a VAT number?

    If you are a company and you buy goods, you may have to pay VAT, but you may be able to reclaim it or get relief.

    If you are a private individual and not taxable, leave the box empty.

  • I have forgotten to enter my VAT number. Can I use it after ordering?

    Send an email to our Customer Service team and we will take care of it.

My Company

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  • Some information in the kReport is incorrect or outdated, how can I get it corrected?

    That's easy - just send an email to our Customer Service team telling us what should be changed along with relevant documents to prove your claim. We will pass on your claim to the partner agency concerned.

  • What does my rating mean?

    Our partners are reputable credit reference agencies, each havingtheir own model of how to evaluate the creditworthiness of a company, expressed in a rating.

    To understand the meaning of a rating, take a look at the rating legend; the colours explaining the different levels of creditworthiness:

    • red bar - poor
    • amber bar - below average
    • green bars - good to excellent

    Refer to the section PARTNER LINKS to get in depth information on how the ratings of each agency work.

  • Why are the ratings different?

    Each of our data providers have their own rating models in use. Although they all use similar parameters in their models (score cards) like balance sheet ratios, payment experiences etc, these parameters may vary from agency to agency, as well as the weighting of each parameter. Therefore the results can be different.

    Refer to the section PARTNER LINKS to get in depth information on how the ratings of each agency work.

  • How can I challenge my rating?

    Just send an email to our Customer Service team and we'll put you in touch with the credit reference agency concerned.

  • In the section "Payment History", negative items are reported. How can I find out more about this?

    We will put you in touch with the credit reference agency concerned. They may ask for documents or proof that a non-performance has been satisfied or dismissed.

  • What other information do your providers store on my company?

    One of the main rights put down in the respective Data Protection Acts in Europe and the USA is the right of access to personal information. Just send an access request to the credit reference agency concerned. They have to comply within a given time frame and to the extent laid out in the respective country's Data Protection Act.

    Refer to the section PARTNER LINKS to see where to send your request.

Understanding Credit Ratings

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  • What do the ratings mean?

    To understand the meaning of a rating, take a look at the rating legend - the colours explain the different levels of creditworthiness:

    • red bar - poor
    • amber bar - below average
    • green bars - good to excellent
  • Where do these ratings come from?

    From our partners, who are highly reputable credit reference agencies, with many years experience in evaluating the credit risk of businesses.They all use their own model of how to evaluate the creditworthiness of a company, expressed in a rating.

  • How are these ratings calculated?

    Each data provider has their own calculation models in use. Although they all use similar parameters in their models (score cards) like balance sheet ratios, payment experience etc, they may vary from agency to agency, as well as the weighting of each parameter. Therefore the results can be different.

    Also, collection, aggregation, verification and editing of data happen slightly different in each agency. However, each of them has its own quality management process implemented, to ensure high quality standards, dealing with questions about how accurate, complete, timely and consistent data is.

    For details, consult the different RATING MODELS below.

  • Why are the ratings different?

    As mentioned, each of our data providers have their own rating models in use and therefore the results may be different.

    Refer to the section RATING MODELS to get in depth information on how the ratings of each agency works.

  • Where do you get your data?

    We only assemble, but do not produce data. All information shown in our products is provided by different sources. They are public, such as Companies House and other reputable credit reference agencies.

  • Is your data accurate?

    Our partners are highly reputable credit reference agencies. Collection, aggregation, verification and editing of data occurs differently in each agency, but each of them has its own quality management process in place to ensure high standards of quality, dealing with questions about how accurate, complete, timely and consistent data is.

    We trust in our partners to provide high quality content. Should you believe any information to be inaccurate please contact our Customer Service team.

  • kompany and ratings

    Please bear in mind that kompany reports ratings and does not calculate them. We only assemble, but do not produce or collect data. All information shown in our products is provided by our partners.

    We trust in our partners to provide high quality content. Should you believe any information to be incorrect please contact our Customer Service team.

    Please consult our General Terms and Conditions in respect of this.

    Refer to the section RATING MODELS to get in depth information on how the ratings of each agency works.

Rating model Creditsafe

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  • What is the purpose of the rating

    The Creditsafe rating is based around the ability to establish the probability that a company will survive or ultimately face insolvency.

  • Short description

    Creditsafe has employed the latest credit scoring techniques by statistically analyzing the entire company database population over a period of time.

    In order to make a credit rating predictive you need to look at both good (live successful companies) and bad (companies that have defaulted) companies over a period of time to identify any statistical trends. To take this analysis further Creditsafe groups the different types of companies together in similar bandings (i.e. compares small companies to small companies etc) before any analysis is done. Once the analysis has been carried out Creditsafe looks at the most predictive variables and includes them in scorecards each with a statistically proven weighting which in turn creates a final score.

  • What information is used for calculation

    Most statistically proven scorecards are very complex and include a number of variables (usually between 15 – 20), and include a variety of different criteria including financial performance, auditors information, payment history, director history, whether the company is part of the group and the number of group companies that have previously gone bad, demographics, age of company, CCJ information to name but a few.

    Creditsafe has a number of policy rules in place which will either suspend or reduce a company’s rating and/or limit, for example if a company has received a number of CCJ’s, its accounts were overdue at Companies House, if the company is a foreign company or it is subject to insolvency etc.

  • When is the rating calculated

    The final live company score is updated on a daily basis.

  • Score values on the rating scale

    Score Value Score Value Explanation
    71 - 100 Very Good Creditworthiness
    51 - 70 Good Creditworthiness
    30 - 50 Creditworthy
    21 - 29 Credit Against Collateral
    1 - 20 Caution - Credit At Your Discretion
    0 Not Rated

Rating model Equifax

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  • What is the purpose of the rating

    Equifax has developed an automated expert scoring system, which identifies companies with varied risk profiles and produces a suggested credit limit and credit score.

  • Short description

    The ScoreCheck delivers a dynamic score for all limited companies based on all the information available.

    The knowledge base examines a number of financial indicators, which build a complete picture of a company's risk status.

    The system examines company accounts and ratios long with County Court Judgements and Gazette information registered against a company. This examination is designed to supplement traditional trade credit assessment, giving an instant evaluation of the company’s performance.

  • What information is used for the calculation

    Accounts data - full accounts, medium sized and small company accounts, age of accounts, trading stability, profitability, working capital, gearing, legal and court information - County Court Judgements, corporate and personal insolvencies from the Gazettes

  • When is the rating calculated

    Online, real time enquiry system, companies are re-evaluated at each retrieval. All movements, including ongoing updates on the corporate file will be weighted to determine whether or not a change to the current rating is required.

  • Score values on the rating scale

    Score Value Score Value Explanation
    80 - 100 Very Good Score
    65 - 79 Good Score
    50 - 64 Higher Than Average Score
    35 - 49 Average Score
    20 - 34 Lower Than Average Score
    0 - 19 Low Score
    G Serious Gazette Code Present
    I The Company is Technically Insolvent
    O The Company is Late on Filing its Latest Accounts at Companies House
    N Companies House Classifies the Company's Accounts as "Dormant Company Accounts"
    NA The Company Has not Filed Accounts yet
    NR No Report
    NT The Company's Accounts State that the Company Does not Trade

Rating model KSV1870

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  • What is the purpose of the rating

    The Rating of KSV1870 indicates the creditworthiness of a company in a single ratio.

  • Short description

    Based on its unique data bases KSV1870 has been developing accurate assessment models for decades.

    According to the availability of data, different scientific statistical models are applied.

    This means that for each active company an assessment of creditworthiness is available. The Ratting models comply with Basel II criteria and allow an objective calculation of the default probability.

  • What information is used for the calculation

    More than 20 parameters are taken into account and weighed accordingly.

    These are hard facts such as industry, business type, basic structure data, insolvencies, annual accounts as well as debt collection items and payment experiences, and the assessment of the creditworthiness by the info experts of KSV1870.

  • When is the rating calculated

    Due to continuous updating and importing of new information into the company data base of KSV1870, the Rating is re-calculated at each change of content.

  • Score values on the rating scale

    Score Value Score Value Explanation
    100 - 199 No Risk
    200 - 299 Very Low Risk
    300 - 399 Low Risk
    400 - 499 Above Normal Risk
    500 - 599 High Risk
    600 - 699 Very High Risk
    700 Insolvency
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kompany is an official clearing house of the Republic of Austria, a partner of the European Business Register and an official distributor of business registers worldwide, such as Germany’s Common Register Portal, Switzerland’s ZEFIX, the UK’s Companies House, Ireland’s CRO, the Netherland’s KvK, and Russia’s Central Registers.

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